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Casea Casino contact, sorted by your question

Reach the Casea Casino team by live chat, e-mail or phone, every day of the week; someone answers around the clock, in English and three other languages.

Start the chat Licensed and protected

Paid out today

322,270 £

3,017 Players online now

Regulated by the UK Gambling Commission, licence 62157-2200-R-774079

Average withdrawal processed in 8 minutes, up to £29,000 per transaction

128-bit SSL encryption and independently audited by Gaming Laboratories International

Support channels

Casea Casino support, three ways

Casea Casino keeps every route short: pick the one that matches how fast you need a reply.

Need an answer now?

Chat answers game, bonus and login questions on the spot, typically in four minutes, twenty-four hours a day, seven days a week, for players across the United Kingdom.

Open the chat

Sending documents over

Write to [email protected] about statements, bonus terms or anything needing a paper trail; replies land within twenty-four hours, every day, including weekends and bank holidays.

Write to us

Reach us by voice

Call +44 20 6786 9411 on GMT for a blocked withdrawal or a locked account; the line is staffed around the clock and calls are usually answered in two minutes.

Call support

Your local details

Support for players in the United Kingdom

Casea Casino answers British players on British time, with a Manchester-registered operator behind every reply.

How to reach us

Phone for the UK+44 20 6786 9411

Time zoneGMT

LanguagesEnglish, Finnish, Norwegian, German

E-mail[email protected]

Who supervises us

Supervisory authorityUK Gambling Commission, 62157-2200-R-774079

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Have these ready for a one-message answer

Set these out in your first message and the desk can act instead of asking.

Your registered e-mail address
Your player ID or username
The transaction reference or date
A screenshot of the screen or error
Which payment method you used

Sorting your query

Send it to the desk that handles it

Read this once and you will send your query straight to the team that can close it.

Account and checks

General support[email protected]

Verification documents[email protected]

Money

Deposits and withdrawals[email protected]

Other desks

Complaints[email protected]

Privacy and data[email protected]

Business partnerships[email protected]

Casea Casino clocks

Hours and typical waiting times

Desks stay open every day of the year, and the numbers below are what most players actually see.

Live chat

Live chat hours24 hours a day, 7 days a week

Chat first reply4 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+44 20 6786 9411

Phone wait2 minutes

When the habit stops feeling like play

Outside bodies, listed under the cards, work free of charge and answer in confidence. GamCare, BeGambleAware and GAMSTOP deal with gambling harm every day, and none of them has a stake in what you deposit here.

GamCare. A national charity offering listening, advice and free counselling for anyone worried about their own betting.

BeGambleAware. Offers a self-assessment quiz plus funded treatment, so you can see where you stand and get talking therapy.

GAMSTOP. Runs the national self-exclusion register, blocking your access to licensed sites across Britain for a chosen period.

Casea Casino limited company

Who is Casea Casino Ltd?

Details sit in the open because a licence number you can check is worth more than a slogan.

The company

Legal nameCasea Casino Ltd

Company numberCompany No. 57854763 (United Kingdom)

Registered addressHigh Street, Manchester

The licence

RegulatorUK Gambling Commission

Licence number62157-2200-R-774079

Written contact

Support e-mail[email protected]

A route that goes further

Casea Casino escalates until it is settled

Nothing here disappears into silence: every complaint is logged and can climb to an independent ruling.

Written account first

Start with the support desk and describe what went wrong, with dates, references and any screenshots. You get a written record of the problem that same day.

Before the fix, a case number

Ask for a complaint reference so the case has a number you can quote. The team then replies in writing with its findings and its proposed fix.

Could a manager look again?

If the answer still does not settle it, say plainly that you want it reviewed by a manager. A senior member of staff looks again at the whole case.

Take it to the Commission

Should the final reply leave you unsatisfied, you can take the matter to the UK Gambling Commission, whose licence Casea Casino Ltd holds. Keep every letter you received.

Answers without the wait

Before you chase it, read this

Removes the worry that asking for help is a hassle or a gamble.

trustHow long until someone takes my complaint seriously?+

If a reply leaves you unsatisfied, say so in the same thread and a supervisor reviews it. Unresolved complaints escalate to the UK Gambling Commission after our internal process closes. Give the team your case reference so nothing restarts from scratch.

trustWhat if my problem hits at 3am on a Sunday?+

Chat and phone stay open through the night, weekends and bank holidays. Our team answers in your time zone, so a Sunday problem is still a Sunday answer. Typical replies come in about two minutes by phone and four minutes on chat.

trustWhen will someone reply if I have lost my password?+

Names, date of birth, registered email and postcode confirm an account. A password is never requested, by chat, phone or email. Wait four minutes on chat or two minutes on the phone for a person to pick it up.

trustWhat happens when a complaint goes past your team?+

Our licence sits with the UK Gambling Commission under 62157-2200-R-774079, issued to Casea Casino Ltd. When a dispute stalls internally, the Commission is the body that steps in. Licence details stay available at any time on request.

trustDo I need to close my account by phone?+

Ask the team to close your account and it stops accepting deposits and play. Remaining funds follow our withdrawal terms back to you. A closure can be reversed later by contacting support directly if you change your mind.

trustWhat happens when I ask for my data to be deleted?+

Email the privacy desk and a copy of your personal data is compiled for you. Deletion requests are honoured once legal retention periods allow. When data must stay for licensing reasons, you are told which records and why.